Today - All remote jobs
  • Platform.sh
    Required: Europe only.

    This role is solely open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays.  

    As a Cloud Support Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.

    In a given day you might:

    • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
    • Diagnose, debug, and document issues in both applications and systems.
    • Deploy and configure cloud infrastructure resources.
    • Troubleshoot, reproduce, and report bugs.
    • Become a product expert and work toward improving our customer facing documentation.
    • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
    • Work under limited supervision with considerable latitude for personal initiative.
    • Respond to customer inquiries through our ticketing solution, ZenDesk.
    • Participate in training teammates.

    Qualifications

    Minimum Qualifications

    • 3+ years combined of:

    • Web development using PHP, Python, Ruby, or Go.

    • Linux system administration.

    • Experience using git for version control.

    • Understanding of DNS as well as TLS and encryption.

    • Exceptional communication skills to provide clear and empathetic customer support.

    Preferred Qualifications

    • Experience with Magento, Symfony, TYPO3, and/or Drupal.
    • Understanding of CDNs or Varnish and web caching strategies.
    • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
    • Conversant in containerization technologies and techniques.
    • Knowledge of nginx, Galera, GlusterFS, and Puppet.

    Sound Like a Good Fit? We’d love to talk to you!  

    This is a remote job. Work from anywhere!

    We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

This week - All remote jobs
  • Platform.sh
    $40,000.00 - $50,000.00.

    This role is open to remote full time people based in Europe/UK or APAC.

    Platform.sh is a groundbreaking hosting and development tool for web applications. We’re a European VC-Backed startup with a host of blue-chip Enterprise clients and a string of awards and grants (including €2m from the EU Horizon 2020 program).

    Platform.sh is built on top of open source languages, libraries and projects. But we never shy away from writing code. This means that even if there is an existing open source project that covers much of the functionality of something we want to achieve, we will consider, and often enough, chose to write our own implementation; Because sometimes 80/20 is not good enough. We have our own orchestration layer, our own reverse proxy, our own file-systems, our own reproducible build system.

    To reinforce our technical prowess, we are looking to grow our operations team with an operations coordinator that knows their way around Linux. If you’re looking for an exciting, high-growth opportunity with an award-winning, cutting-edge company, this could be just the job for you.

    Mission :

    Directly reporting to our VP of Infrastructure Operations, you will:

    • coordinate and execute day to day tasks;
    • monitor project activities and ensure general project organization;
    • work with internal teams to schedule upgrades and maintenances all the while respecting team’s capacity;
    • provide weekly and monthly reports recapping results to partners;
    • identify and manage project dependencies and impediments;
    • assist to produce the roadmap for continuous development;
    • lead and facilitate daily scrum, planning and retrospective meetings.

    Nice to have:

    • hands on experience with Kanban Board & Jira;
    • Scrum Master experience;
    • reporting and dashboarding experience;
    • knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.

    We have many extremely knowledgeable co-workers who are happy to invest their time in sharing their experiences with those who show talent, interest, and a willingness to le

This month - All remote jobs
  • Platform.sh

    This role is solely open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays.  

    As a Cloud Support Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.

    In a given day you might:

    • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
    • Diagnose, debug, and document issues in both applications and systems.
    • Deploy and configure cloud infrastructure resources.
    • Troubleshoot, reproduce, and report bugs.
    • Become a product expert and work toward improving our customer facing documentation.
    • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
    • Work under limited supervision with considerable latitude for personal initiative.
    • Respond to customer inquiries through our ticketing solution, ZenDesk.
    • Participate in training teammates.

    Qualifications

    Minimum Qualifications

    • 3+ years combined of:

    • Web development using PHP, Python, Ruby, or Go.

    • Linux system administration.

    • Experience using git for version control.

    • Understanding of DNS as well as TLS and encryption.

    • Exceptional communication skills to provide clear and empathetic customer support.

    Preferred Qualifications

    • Experience with Magento, Symfony, TYPO3, and/or Drupal.
    • Understanding of CDNs or Varnish and web caching strategies.
    • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
    • Conversant in containerization technologies and techniques.
    • Knowledge of nginx, Galera, GlusterFS, and Puppet.

    Sound Like a Good Fit? We’d love to talk to you!  

    This is a remote job. Work from anywhere!

    We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

Older - All remote jobs
  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.

    This role is open to remote full time people based in APAC region only.

    Platform.sh is a groundbreaking hosting and development tool for web applications. We’re a European VC-Backed startup with a host of blue-chip Enterprise clients and a string of awards and grants (including €2m from the EU Horizon 2020 program).

    To reinforce our technical prowess, we are looking to grow our operations team. If you’re looking for an exciting, high-growth opportunity with an award-winning, cutting-edge company, this could be just the job for you

    For its PaaS solution https://platform.sh is looking for an Operations and Service Reliability Engineer with a taste for Python and Go, great Linux system understanding, and a real hunger for the challenges of building robust, distributed systems.

    Platform.sh is a PaaS shrouded in a lot of black magic (we can consistently clone a whole running cluster, with its state, databases, indexes in a matter of seconds). We want to get this down to the hundreds of milliseconds domain. Interested? There is more…

    Our external API is pure Hypermedia REST + oAuth on top of Pyramid. It mechanizes the Git layer and needs more features.

    We can consistently generate from the same manifest a Docker container, an LXC one, or VM disk images (AWS, Azure, OpenStack), we want more targets.

    We probably have the highest industry container density. We need to get it higher.

    We support any Python, Ruby, NodeJS or PHP, Java and .NET, time to roll-out Elixir, of course, Elixir (and Rust. We need Rust).

    Directly reporting to our Director of Infrastructure and in close interaction with our Engineering and Customer Support teams, you will be responsible for:

    • cloud operations: configure clusters, deploy stuff, follow-up on alerts, help customer support debug issues.
    • automating all of the above so they can instead drink margaritas (or non-alcoholic beverages, of course)
    • creating systems, tools & processes that will enhance our support and operations efficiency
    • improving service quality, discipline and reliability throughout lifecycle
    • monitoring operating objectives, streamline and automate intervention
    • continuous learning from Operations experience, modeled as software

    **
    The ideal candidate**

    • has proven successful experience in an operations role,
    • has demonstrated the ability to successfully manage cloud-based infrastructure for a fast growing organization,
    • has experience with containerization technologies,
    • has had exposure to cloud services (AWS, Azure, GCP, …),
    • understands how an OS works, knows networking, how git works, and the constraints of a distributed system,
    • Puppet experience,
    • is proficient in Python (Golang a plus).

    Nice to have 

    • knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.

    Note: we don't like stress, so we build everything to be robust and resilient, but stuff does break. This is a role with on-call duties. If page-duty fills you with dread… well, this might not be a fit.

  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.

    This role is open to remote full time people.

    Platform.sh is a groundbreaking hosting and development tool for web applications. We’re a European VC-Backed startup with a host of blue-chip Enterprise clients and a string of awards and grants (including €2m from the EU Horizon 2020 program).

    To reinforce our technical prowess, we are looking to grow our operations team. If you’re looking for an exciting, high-growth opportunity with an award-winning, cutting-edge company, this could be just the job for you

    For its PaaS solution https://platform.sh is looking for an Operations and Service Reliability Engineer with a taste for Python and Go, great Linux system understanding, and a real hunger for the challenges of building robust, distributed systems.

    Platform.sh is a PaaS shrouded in a lot of black magic (we can consistently clone a whole running cluster, with its state, databases, indexes in a matter of seconds). We want to get this down to the hundreds of milliseconds domain. Interested? There is more…

    We can consistently generate from the same manifest a Docker container, an LXC one, or VM disk images (AWS, Azure, OpenStack), we want more targets.

    We probably have the highest industry container density. We need to get it higher.

    We support any Python, Ruby, NodeJS or PHP, Java and .NET.

    Directly reporting to our Director of Infrastructure and in close interaction with our Engineering and Customer Support teams, you will be responsible for:

    • cloud operations: configure clusters, deploy stuff, follow-up on alerts, help customer support debug issues, all in Microsoft Azure
    • automating all of the above so they can instead drink margaritas (or non-alcoholic beverages, of course)
    • creating systems, tools & processes that will enhance our support and operations efficiency
    • improving service quality, discipline and reliability throughout lifecycle
    • monitoring operating objectives, streamline and automate intervention
    • continuous learning from Operations experience, modeled as software

    The ideal candidate:

    • has proven successful experience in an operations role
    • has demonstrated the ability to successfully manage cloud-based infrastructure for a fast growing organization
    • has experience with containerization technologies
    • has had exposure to cloud services (Azure)
    • understands how an OS works, knows networking, how git works, and the constraints of a distributed system
    • Puppet experience
    • is proficient in Python (Golang a plus)

    Nice to have :

    • knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3
    • relational database skills

    Note: We don't like stress, so we build everything to be robust and resilient, but stuff does break. This is a role with on-call duties. If page-duty fills you with dread… well, this might not be a fit.

  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.Required: Americas only.

    Mission :

    The Support Manager assists the Director of Support in building, developing and managing the Customer Support team.

    The Support Manager - US is responsible for the team based in Americas timezone and is accountable for the region's performance metrics.

    Primary Responsibilities:

    Team Management:

    • Plan and report activity of the team
    • Define roles in the teams and communicate to other teams
    • Create and maintain processes on the team and communicate to other teams
    • Hire and on-board new staff
    • Team training and development
    • Evaluate team’s performance
    • Plan skill requirements in the team
    • Report on team performance, set up action plans when necessary

    Customer Support:

    • Set performance standards to meet the company’s support goals
    • Oversee high-level customer issues to ensure effective long-term problem resolution
    • Coordinate escalations to Customer Success and other internal teams
    • Staff Pager Duty for product support
    • Support team in high level incidents

    This is a fully remote position. Prior experience with fully remote work is not required, but a command of written communication is the key to your success in this role.

    Qualifications

    • 4+ years combined of direct team management, managing technical or cross-functional teams and web development using PHP, Python, Ruby, or Go.
    • Experience with Linux system administration.
    • Experience using git for version control.
    • Understanding of DNS as well as TLS and encryption.
    • Exceptional communication skills to provide clear and empathetic customer support.

    Preferred Qualifications

    • Experience with Magento, Symfony, TYPO3, and/or Drupal.
    • Understanding of CDNs or Varnish and web caching strategies.
    • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
    • Conversant in containerization technologies and techniques.
    • Knowledge of nginx, Galera, GlusterFS, and Puppet.
  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.Required: EMEA only.

    Mission :

    The Support Manager assists the Director of Support in building, developing and managing the Customer Support team.  

    The Support Manager - EMEA is responsible for the European region and their related team and is accountable for their region's performance metrics.

    Primary Responsibilities:

    Team Management:

    • Plan and report activity of the team
    • Define roles in the teams and communicate to other teams
    • Create and maintain processes on the team and communicate to other teams
    • Hire and on-board new staff
    • Team training and development
    • Evaluate team’s performance
    • Plan skill requirements in the team
    • Report on team performance, set up action plans when necessary

    Customer Support:

    • Set performance standards to meet the company’s support goals
    • Oversee high-level customer issues to ensure effective long-term problem resolution
    • Coordinate escalations to Customer Success and other internal teams
    • Staff Pager Duty for product support
    • Support team in high level incidents

    Qualifications

    • 4+ years combined of direct team management, managing technical or cross-functional team and web development using PHP, Python, Ruby, or Go.
    • Experience with Linux system administration.
    • Experience using git for version control.
    • Understanding of DNS as well as TLS and encryption.
    • Exceptional communication skills to provide clear and empathetic customer support.

    Preferred Qualifications

    • Experience with Magento, Symfony, TYPO3, and/or Drupal.
    • Understanding of CDNs or Varnish and web caching strategies.
    • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
    • Conversant in containerization technologies and techniques.
    • Knowledge of nginx, Galera, GlusterFS, and Puppet.
  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.

    As a Customer Success Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.

    In a given day you might:

    • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
    • Diagnose, debug, and document issues in both applications and systems.
    • Deploy and configure cloud infrastructure resources.
    • Troubleshoot, reproduce, and report bugs.
    • Become a product expert and work toward improving our customer facing documentation.
    • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
    • Work under limited supervision with considerable latitude for personal initiative.
    • Respond to customer inquiries through our ticketing solution, ZenDesk.
    • Participate in training teammates.

    Qualifications

    Minimum Qualifications

    • 3+ years combined of:

    • Web development using PHP, Python, Ruby, or Go.

    • Linux system administration.

    • Experience using git for version control.

    • Understanding of DNS as well as TLS and encryption.

    • Exceptional communication skills to provide clear and empathetic customer support.

    Preferred Qualifications

    • Experience with Magento, Symfony, TYPO3, and/or Drupal.
    • Understanding of CDNs or Varnish and web caching strategies.
    • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
    • Conversant in containerization technologies and techniques.
    • Knowledge of nginx, Galera, GlusterFS, and Puppet.

    Sound Like a Good Fit? We’d love to talk to you!  

    This is a remote job. Work from anywhere!

    We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.

    Mission

    Join our team as a Developer Relations Engineer and improve the lives of thousands of developers using our product. Help us define an industry-leading developer experience for J2EE and Spring Boot developers. Be the ambassador and advocate for Java developers adopting Platform.sh. Help us help Java users go from DevOps to NoOps and benefit from our Idea-to-Cloud Application Platform.

    You’ll be on a small autonomous team that focuses entirely on making developers passionate about our product. You’ll be exposed to a wide variety of software running on multiple stacks, and will get to tinker with all the new shiny things that come along. You’ll then translate your learnings into templates, learning and training materials, workshops, and conference talks to make sure that the largest number of developers benefit from your wisdom. You’ll help us make Platform.sh better by gathering feedback and best-practices from our users, for whom you will be a fierce advocate.

    You’ll work remotely.

    Responsibilities

    • Critically evaluate the developer experience of Platform.sh tools and products, with a focus on Java developers and workflows
    • Maintain project starting templates in various stacks and languages
    • Publish how-to articles and tutorials
    • Prepare and give product demos, online and at conferences (estimated traveling on this position is less than 20% of working time)
    • Run training workshops, online and at conferences
    • General problem solving and technical tinkering

    Qualifications

    • 3+ years experience working as a Software Engineer

    • Must have:

    • Expertise in writing and deploying Java web applications - specifically you have some experience with J2EE on Tomcat and WildFly, plus Spring Boot knowledge

    • A cover letter written in perfect English that shows how you will inspire developers with your writing and passion for software

    • Great to have:

    • Familiarity with the main web scripting languages: Ruby, Golang, Node.js, Python or PHP (yeah, we just called Golang a scripting language, the world won’t end)

    • Nice to have:

    • Experience with other JVM languages very appreciated, especially Scala and Clojure

    • Erlang / Elixir chops

    • A secret crush on Rust (we don’t do any Rust, but some of us would really love to do everything in Rust)

    • You should have a good level of networking and system knowledge. Specifically you have at least a good basic understanding of containers and you have an excellent understanding of  HTTP (please don’t submit your CV if you can’t tell a 301 from a 404, and we do expect you to at least know about TLS).

    • Excellent knowledge of Git: you rebase like a god and you do not lose consciousness when you hear “bisect”.

    • You should have a good grasp of relational databases (Postgres / MySQL), caches (Redis), Search-Engines (Elastic Search, but if you “only" have some Solr chops, we won’t complain), Message Queues (any really, but we provide RabbitMQ and Kafka) and how they fit into an architecture.

    • You should have a good understanding of deployment workflows and some of the DevOps tooling (stuff like Puppet and Chef, anything from Hashicorp).

    • Published technical articles or presentations.

    • Experience giving presentations or trainings, eg. at conferences.

  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.

    As a Customer Success Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.

    In a given day you might:

    • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
    • Diagnose, debug, and document issues in both applications and systems.
    • Deploy and configure cloud infrastructure resources.
    • Troubleshoot, reproduce, and report bugs.
    • Become a product expert and work toward improving our customer facing documentation.
    • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
    • Work under limited supervision with considerable latitude for personal initiative.
    • Respond to customer inquiries through our ticketing solution, ZenDesk.
    • Participate in training teammates.

    Qualifications

    Minimum Qualifications

    • 3+ years combined of:

    • Web development using PHP, Python, Ruby, or Go.

    • Linux system administration.

    • Experience using git for version control.

    • Understanding of DNS as well as TLS and encryption.

    • Exceptional communication skills to provide clear and empathetic customer support.

    You will work 5 days a week, Saturday and Sunday included once you are trained and autonomous on this position.  

    Preferred Qualifications

    • Experience with Magento, Symfony, TYPO3, and/or Drupal.
    • Understanding of CDNs or Varnish and web caching strategies.
    • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
    • Conversant in containerization technologies and techniques.
    • Knowledge of nginx, Galera, GlusterFS, and Puppet.

    Sound Like a Good Fit? We’d love to talk to you!  

    This is a remote job. Work from anywhere!

    We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

  • Platform.sh
    PROBABLY NO LONGER AVAILABLE.Required: North America only.

    Platform.sh is excited to be hiring our first Technical Account Manager for the US region.  

    Platform.sh is a fully distributed company building a one of a kind Platform as a Service.  We help our customers develop, deploy, and host their web applications as efficiently as possible using our containerized hosting platform. Your expertise is sought in assisting our largest enterprise customers with a wide range of technical and business needs:

    • Helping business stakeholders better understand how their technical investment in our product can bring even greater returns than they currently realize.
    • Helping development teams learn to make more efficient use of the platform.  This can include training and general technical consulting, but can also include highly specific tasks like configuration help and troubleshooting.
    • Helping facilitate communication between the customer, our internal support team, and potentially other external stakeholders like development agencies.

    The role is deliberately broad, so much of the following describes your technical background:

    • You've spent several years developing web applications using an array of different frameworks, front and back (but mainly back). You have enough experience building the web to appreciate the right tool for the job, so hate threads about PHP are usually of a waste of your time.
    • You've spent at least a few years on the Linux command line administering public facing servers.  You know where to find all the different logs, the stuck SQL queries, what's killing the CPU, what IOPS are and why they matter.  You can teach your boss how to create a systemd service.
    • You are familiar with stalwart open source tools like Munin and Nagios, as well as commercial solutions like New Relic and Loggly.
    • You like to talk about caching and performance at length.
    • You don't think using Git from the terminal is hard at all.
    • You have an intermediate amount of experience with AWS, Azure, or GCP.
    • You know what containers are and why they're an important technical development.
    • You're great with people and can speak conversationally on any of the above topics with non-technical "business types".

    You'll be reporting to the Director of Customer Care who has extensive background with each of our current Technical Accounts in the US and will bring you up to speed.  You'll be accountable for 6 to 10 active enterprise customers with a wide range of projects and needs so strong organizational skills are a nice to have, but not strictly required.  What's most required is your curiosity and your enthusiasm for helping people solve their problems.

    This is a fully remote position.  Prior experience with fully remote work is not required, but a command of written communication is the key to your success in this role.